Privacy Policy – OAKS
At OAKS, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data in accordance with applicable laws.
Definition of Personal Data
“Personal data” refers to any information that identifies or can be used to identify a living individual. In this policy, “you” or “your” refers to the individual whose personal data is being processed — this may include primary guests, accompanying guests, and children.
Purpose of Data Collection
We collect personal data to ensure a seamless, personalized, and legally compliant hospitality experience for our guests. This information allows us to manage your reservations efficiently—from confirming bookings and handling check-ins to processing payments and communicating any changes or updates throughout your stay. By understanding your preferences, such as room type or special requests, we can tailor our services to provide a more comfortable and customized experience.
Your data also enables us to respond to inquiries, send booking confirmations, and stay in touch before, during, and after your visit. For legal and safety purposes, we may collect ID or passport information to verify your identity, meet regulatory requirements, and ensure the security of all guests. With your consent, we may use your contact details to share promotional offers, service updates, and personalized marketing content that may be of interest to you.
Additionally, we may invite you to participate in surveys or feedback sessions to help us enhance our service quality. Technical data, such as device or browser information and website usage patterns, may be used to analyze guest behavior, optimize our digital services, and support operational improvements. All data is handled in accordance with applicable privacy laws and is only used for the purposes disclosed at the time of collection or as outlined here.
Types of Information We Collect
To deliver a responsive and high-quality experience, we collect various types of personal information from our guests and website visitors. This data helps us better understand your needs and preferences, allowing us to provide services tailored specifically to you.
The information we collect may include your full name, gender, and contact details such as email address, residential or work address, and phone numbers. We may also collect booking-related details such as your check-in and check-out dates, room preferences, and payment information, including billing addresses and transaction records.
In addition, we may gather lifestyle-related data, such as leisure interests, dietary preferences, or specific requirements that help us fulfill special requests—for example, health-related conditions that necessitate certain room accommodations. For guests traveling with children, we may collect their names and ages to ensure an appropriate and comfortable stay for the entire family.
We also collect technical information when you interact with our website. This may include your IP address, device type, browser details, and browsing behavior. Such data helps us analyze usage trends, improve our website’s performance, and ensure security.
All data collected is handled with strict confidentiality and in accordance with applicable privacy and data protection laws.
Consent
We are committed to processing your personal data in a lawful, fair, and transparent manner. Wherever required by applicable laws, we will obtain your clear and informed consent before collecting, using, or sharing your personal information for purposes beyond those necessary to fulfill a booking or provide requested services.
You have the right to choose whether or not to receive promotional communications from us. If you no longer wish to receive marketing emails, newsletters, or survey invitations, you may opt out at any time by clicking the “unsubscribe” link provided in the emails or by contacting us directly. We also respect your preference if you choose to opt out via phone or written request.
In certain cases—such as fulfilling a service you requested or completing a transaction—your consent may be implied, as it is necessary for us to process your data in order to perform the agreement between you and OAKS. However, we will always ensure that your data is only used for its intended and legitimate purposes.
Additionally, when it comes to processing sensitive categories of personal data such as information that reveals racial or ethnic origin, religious or philosophical beliefs, political opinions, health conditions, or biometric data we will seek your explicit consent, in accordance with the applicable data protection regulations.
We will also make it clear to you when your consent is required and provide options to grant or withdraw it.
By using our website, submitting your information through booking forms or contact forms, or engaging with our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as outlined herein.
Retention of Personal Data
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including providing services during your stay, processing payments, complying with legal and regulatory obligations, resolving disputes, and maintaining business records. For instance, reservation records, billing information, and guest profiles may be retained for a defined period as required by hospitality, tax, and accounting laws. In the case of marketing communications, your information will be stored only until you choose to unsubscribe or withdraw your consent.
Accessing, Updating, or Deleting Your Data
You have the right to access, correct, or delete your personal data at any time. Please contact us at oaksresidency@gmail.com for any such requests.
Use of Cookies and Tracking Technologies
Our website uses cookies, invisible pixels, and web beacons to enhance your browsing experience.
- Cookies are small text files stored on your device to help us remember your preferences and improve future visits.
- Cookies help us provide:
- A more personalized website experience
- Location-based and interest-specific content
- A faster and smoother interaction with our pages
You can manage or disable cookies in your browser settings. Please note that some features may not function properly if cookies are disabled.
We are not responsible for cookies set by third-party websites linked from our site.
We may share your data with trusted service providers involved in booking, payments, or website analytics. We do not sell your data. We comply with all data protection laws when sharing information with third parties.
As a guest or user of our services, you have the right to access the personal data we hold about you at any time. You may also request that we correct or delete any inaccurate or unnecessary information.
You have the right to withdraw your consent for data processing where applicable, and to opt out of receiving any marketing communications from us. To exercise any of these rights, simply contact us using the details provided in this policy. We will respond to your request in accordance with applicable data protection laws.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date. Please review it periodically to stay informed about how we are protecting your data.
Contact Us
For any questions, updates to your communication preferences, or privacy-related concerns, please reach out to: oaksresidency@gmail.com
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